NEW YORK — Bank of America Corp.'s and Citigroup Inc.'s lackluster earnings led Wall Street to question how long it will take two of the country's biggest banks to emerge from the shadow of the financial crisis.
While BofA's fourth-quarter profit fell 63% and Citi's climbed 25%, both disappointed investors who are growing impatient with the firms' efforts to cleanse their books of problem mortgages and prune sagging businesses.
Both banks' bottom lines sank under the weight of settlements and steep legal expenses that only seem to keep mounting as state and federal officials seek payback for the housing meltdown that led up to the financial crisis.
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"Not only are the companies growing tired, but the investors are as well," said Todd Hagerman, a banking analyst at Sterne Agee.
"What is going to be the ultimate resolution?" Hagerman added. "They're obviously struggling to put the legacy mortgage [problem] behind them — it's been going on for four years now."
Investors dumped shares of the two banks, which were among the most actively traded Thursday. BofA's stock shed 50 cents, or 4%, to $11.28 a share; Citi's stock lost $1.24, or 3%, to $41.24.
The big banks' performance during the fourth quarter highlighted varying fortunes for the industry four years after the crisis.
Wells Fargo & Co. and JPMorgan Chase & Co. reported strong results, largely because of the boom in mortgages. Goldman Sachs Group Inc., the giant New York investment bank, also surprised analysts with strong fourth-quarter profit.
BofA's problems stem mainly from its disastrous 2008 acquisition of Countrywide Financial Corp. of Calabasas, which had become the largest U.S. home lender by aggressively writing subprime and other high-risk loans.
The takeover made BofA the country's No. 1 mortgage originator, with 22% of the market in 2009, according to trade publisher Inside Mortgage Finance. But after losing tens of billions of dollars on soured Countrywide loans, the bank retreated from the mortgage business and now has less than 5% of the market.
In the fourth quarter, BofA booked a $2.7-billion charge related to its recent settlement with Fannie Mae involving mortgages originated by Countrywide. The bank also had to swallow a $1.1-billion hit for its portion of a settlement reached last week among regulators and major banks over foreclosure abuses. The bank reported a further litigation expense of $900 million.
Net income was $732 million, or 3 cents a share, down from $2 billion, or 15 cents, a year earlier. Revenue fell 25% to about $19 billion on the bank's legal settlements, sale of mortgage-servicing rights and accounting adjustments.
Among its many retrenchments, Bank of America stopped participating in two big parts of the mortgage business — using independent brokers to generate loans and buying mortgages from smaller lenders. It's now focused on selling home loans through its own branches, mainly to customers it already has — a business BofA Chief Executive Brian Moynihan said was growing.
"Our retail mortgage production has increased by an average of 10% per quarter over the past three quarters," Moynihan told analysts. "The pipeline today remains as strong as it was at the end of the third quarter."
BofA cited improved results in its global markets operation, commercial lending and wealth management, the latter being mainly Merrill Lynch & Co., the brokerage it acquired in 2008.
At Citi, profit was dragged down in part by $1.3 billion in legal costs and related expenses. Of that, the bank said $305 million would go toward its share of the foreclosure settlement reached with regulators last week.
Executives declined to specify what accounted for the rest of those costs, but Chief Financial Officer John Gerspach said the Consumer Financial Protection Bureau has been "reviewing various consumer products" in the industry and is "currently reviewing us." He declined to elaborate.
Also dragging on earnings: Citi released less of its reserves set aside to cushion the bank against loan losses. Citi freed up $86 million of reserves in the quarter, significantly less than the $1.5 billion released during the same period in 2011. Banks release reserves as their borrowers' credit improves, making them less likely to default on their loans.
Citi earned $1.2 billion, or 38 cents a share, up from $956 million, or 31 cents, in the fourth quarter 2011. Excluding restructuring and other one-time accounting charges, Citi earned 69 cents a share in the fourth quarter — lower than what Wall Street analysts had estimated.